Shipping Policy

Return Policy

Conditions of return:

We gladly accept returns and exchanges, however, If the item is not returned in its original condition, the buyer is responsible for any loss in value. Return shipping charges are also the sole responsibility of the purchaser.

Contact us within: 5 days of delivery

Ship items back within: 14 days of delivery

Custom or personalized orders however cannot be returned or exchanged.

 

How do I return an item?

We want you to be completely happy with your purchase. If for any reason you are not satisfied, within five (5) days of receipt of your order, email us at sunscapessoap@gmail.com and request a return. After you have been given approval, you can then arrange the return of the product for exchange or full refund (excluding shipping charges). Product must be unused and in the original resellable packaging.

 

Received the wrong item:

If you feel that you have received the wrong product, please contact us within 72 hours of receiving the item and we will do our best to correct the mistake asap.

 

Orders & Shipping

How long until my order ships?

We will do our very best to get your packages delivered to you as quickly as possible! Generally all orders are processed and shipped within 2 business days from the time the order is received. The only delay would be “made to order” items at time of purchase. You can usually expect your package to arrive 4-6 business days after placing your order depending on which postal zone you live in.

Holiday shipping can take a bit longer due to heavy volume especially around the Christmas season. Hopefully you will still receive your item between 5-8 business days.

Shipping is often First Class or Priority Mail through the US Postal Service. They are very reliable, trackable, and cost effective too. Our online store is connected directly to the USPS rate calculators and calculates your order’s shipping charges based on the weight of your package plus the location (zone) it is being shipped to.

Orders placed over the weekend (including most Friday orders) will be shipped out on the following Monday or Tuesday.

Priority Mail has a 1-3 day transit time and does move on Saturdays (but not Sundays or holidays). All orders processed are shipped from our Webster, N.Y. location.

Do you ship to Canada?

Yes we do! Shipping rates will be displayed at checkout. These fees are based on several factors. You can estimate what your fees might be here: http://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

**Please note that you may be responsible for taxes or fees incurred on the receiving end of international shipments.**